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Business Process Outsourced Services

With its principal place of business in Makati City, MDSCSI has approximately 400 full time employees, including a 50-FTE Technical Group, and 300 contact center seats. MDSCSI is a proud member of the Philippine Software Industry Association (PSIA) and the Contact Center Association of the Philippines (CCAP).

 

MDSCSI is duly registered with the National Privacy Commission (NPC).

Generate leads, traffic, and show the world that your business is ready to shine.

e-Commerce Website (EWS)

Our main customer-facing application for our clients to establish online identity and branding, and to showcase their products for online retail selling.

  • Website and Website
  • Themes
  • Online Store & Order
  • Tracking
  • Online Payments
  • Product Management
  • Basic Customer List
  • Integration Modules
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Client Satisfaction

Streamline your order fulfillment from one single platform.

Order Fulfillment System (OFS)

The back office system that automates the distribution of online orders to the various branches, restaurants, and fulfillment centers.

  • Order Taking/Monitoring
  • Product Management
  • Customer Database
  • Menu Management
  • Analytic Reports
  • Store Management
  • Geo-Information
  • Auto-Order Routing
  • SMS Notification
  • Integration Modules
  • Small Biz ERP
  • Rider Management

Allows you to track your delivery, dispatch jobs and keep records.

Rider Management System (RMS)

Assign orders to riders, track where they are, automate reporting back of delivered orders, time/measure the process.

  • Rider Mobile Application
  • Control Tower Module
  • Measure Rider Performance
  • Integration Module – Order Fulfillment

Integrated technology platform providing you an all-in-one solution

Small Biz Applications (ERP)

A group of applications for use by head office personnel to manage supporting
processes that include marketing campaign management, purchasing to payment, warehousing and inventory, among others.

  • CRM and Marketing
  • Sales Orders and Billing
  • Inventory and Warehouse
  • Procurement and Payment
  • Internal Messaging and Collaboration
  • Integration Modules
  • E-Commerce Website
  • Order Fulfillment

LiveChat

LiveChat is a complete customer service platform that delights your customers and fuels your sales. Connect across multiple channels. Manage all customer interactions in one place for more effective customer service.

  • Show off your goods in elegant product cards and make more sales while chatting
  • Qualify leads with custom forms and AI chatbot automations
  • Track sales and goals automatically to see precisely how chats boost revenue
  • Let chatbots generate leads, create help tickets, and chat across channels
  • Greet customers and quickly route chats with the help of AI
  • Automatically segment visitors based on what they do on your site, so you can better meet their needs

MDS Call Solutions, Inc. (MDSCSI) is a business solutions outsourcing company specializing in contact center (call center) and digital solutions.  We offer voice and digital services, on top of software and application development services to complete our clients’ business solutions and market strategies.

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