Deliver smarter infrastructure

Innovative solutions to move your business forward.

Growing Businesses, Changing Lives.

Business Process Outsourced Services

With its principal place of business in Makati City, MDSCSI has approximately 400 full time employees, including a 50-FTE Technical Group, and 300 contact center seats. MDSCSI is a proud member of the Philippine Software Industry Association (PSIA) and the Contact Center Association of the Philippines (CCAP).

MDSCSI is duly registered with the National Privacy Commission (NPC).

Generate leads, traffic, and show the world that your business is ready to shine.

e-Commerce Website (EWS)

Our main customer-facing application for our clients to establish online identity and branding, and to showcase their products for online retail selling.

Website and Website
Themes
Online Store & Order
Tracking

Online Payments
Product Management
Basic Customer List
Integration Modules

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Hours of Work

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Projects Done

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Client Satisfaction

Streamline your order fulfillment from one single platform.

Order Fulfillment System (OFS)

The back office system that automates the distribution of online orders to the various branches, restaurants, and fulfillment centers.

Order Taking/Monitoring
Product Management
Customer Database
Menu Management
Analytic Reports
Store Management
Geo-Information

Auto-Order Routing
SMS Notification
Integration Modules
Small Biz ERP
Rider Management

Allows you to track your delivery, dispatch jobs and keep records.

Rider Management System (RMS)

Assign orders to riders, track where they are, automate reporting back of delivered orders, time/measure the process.

Rider Mobile Application
Control Tower Module
Measure Rider Performance
Integration Module – Order Fulfillment

Integrated technology platform providing you an all-in-one solution

Small Biz Applications (ERP)

A group of applications for use by head office personnel to manage supporting
processes that include marketing campaign management, purchasing to payment, warehousing and inventory, among others.

CRM and Marketing
Sales Orders and Billing
Inventory and Warehouse
Procurement and Payment

Internal Messaging and Collaboration
Integration Modules
E-Commerce Website
Order Fulfillment

LiveChat

LiveChat is a complete customer service platform that delights your customers and fuels your sales. Connect across multiple channels. Manage all customer interactions in one place for more effective customer service.

Show off your goods in elegant product cards and make more sales while chatting
Qualify leads with custom forms and AI chatbot automations
Track sales and goals automatically to see precisely how chats boost revenue

Let chatbots generate leads, create help tickets, and chat across channels
Greet customers and quickly route chats with the help of AI
Automatically segment visitors based on what they do on your site, so you can better meet their needs

MDS Call Solutions, Inc. (MDSCSI) is a business solutions outsourcing company specializing in contact center (call center) and digital solutions. We offer voice and digital services, on top of software and application development services to complete our clients’ business solutions and market strategies.