MDSCSI

We are MDSCSI

We offer solutions!

MDS Call Solutions, Inc. (MDSCSI) is a business process outsourcing company specializing in contact center (call center) and digital solutions.  We offer voice and digital services, on top of software and application development services to complete our clients’ business solutions and market strategies.

With many years of customer experience for leading quick service restaurants, MDSCSI continues to take steps in further expanding its business portfolio by providing additional services and solutions to our clients.

As business trends evolve, our company aims to grow and partner with clients, through quality service, analytics, and innovation to aid in increasing our partners’ top and bottom lines.  

MDSCSI is a proud member of CCAP.

At MDSCSI, we value collaboration.

Customer First

We put our customers first and at the core of our business. We see the world through our customer’s eyes and build better customer relationships.

We Care

We genuinely care for each other & for our customers. We care for our company and contribute to its success.

Integrity

We do the right thing. We uphold the highest standards of honesty, fairness, equality, dignity, diversity and individual rights in all that we do.

Think Big, Start Small, Act Fast

We value and promote innovation. We test, experiment and try. We are not afraid to fail. We value progress over perfection.

Collaboration

We are engaged in finding solutions for our customers and clients. We are self-aware and bring our strengths and opportunities to the table. We are open and transparent in our communications and we trust each other.

Why Work with Us?

The values that make us.

An organization’s values matter. All successful organizations have a set of values that guide and assist their employees in achieving not only their personal goals, but the organization’s as well. Our values are the essence of who we are and they summarize the purpose the purpose that we have.

Our Pillars

  • Strong Foundation

    Our people, infrastructure and financial health drive our success.

    We must be strong to serve others; thus, we prioritize:

    • Wellness of all our employees
    • Fiscal responsibility and viability; and
    • Sound IT and physical infrastructure optimization
  • Innovate

    To differentiate our organization in the marketplace, we innovate to:

    • Improve and expand current products and services
    • Develop new competencies
    • Accelerate the exploitation of new business ideas worth pursuing
    • Drive process efficiency
  • Culture of Excellence

    Our goal is to build a corporate culture of excellence in order to build organizational capacity and a structure that empowers, focuses and engages employees.

  • Growth of Strategic Partnerships

    We strengthen our service continuum through win-win partnerships.

    We invest in mutually beneficial partnerships that advance our mission and our organization.

  • Flexible & Responsive Service Delivery

    As business needs change, our operating mechanisms evolve.

    Recognizing that change is constant, we have a culture and practices in place to ensure agility in the delivery of our services.

MDS Call Solutions, Inc.

Let us know what we can do for you.